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Copyright © 2018 - 2024 TwistedFae. All Rights Reserved.

Processing and Shipping

  • All shipping is processed via United States Postal Service (USPS)

  • All orders come with a tracking number that will be attached to your order.

Packaging and Handling

  • Prints that are 8.5" × 11" or smaller will be mailed carfully packaged on chip board inside of a plastic sleeve and shipped in a bubble mailer.

  • Prints that are 11" × 14" or larger will be rolled up carefully in tissue paper and shipped in a sturdy cardboard postage tube.

  • original paintings on paper will be shipped in the same manner above depending on their size.

  • Original paintings that are framed or on canvas will be carefully wrapped with two sheets of antistatic foam sheets, a piece of polycarbonate roofing sheet, wrapped in bubble wrap, and finally packaged into pallet wrapping.


  • Please allow up to 5 business days for the purchases to be processed and prints to be prepared, packaged and shipped out. (Public Holidays, Holiday Seasons incur further delays).

Copyright © 2018 - 2024 TwistedFae. All Rights Reserved.

Returns and Refunds

Thank you for shopping at www.twistedfae.com operated by Frances Deciga.

I am committed to ensuring the satisfaction of my customers. If you are not entirely satisfied with your purchase, we're here to help.

Please contact me directly at [email protected] if:

  • The prints have arrived damaged or unsatisfactorily to discuss a replacement.

  • The package has not arrived after 4 weeks, from USPS estimated delivery date.

  • You are unhappy with your purchase and seek a refund. Full refunds will be processed only once the item has been shipped back and received by us. Cost of the return shipping is at the buyer's expense.

If your package was returned back to us because:

  • the package was delivered to a Post Office for collection, but not collected by due date.

  • If you have supplied an incorrect shipping address, we will contact you via e-mail.

If at that point:

  • you no longer wish to have the product, we will happily cancel & refund your order.

  • you do wish to have the product, we will re-ship it at the buyer’s expense.

Insurance and Guaranteed Delivery

  • All fine art and prints shipped from www.twistedfae.com are insured to ensure their safe delivery to your doorstep. We guarantee that your order will be delivered in perfect condition. In the unlikely event that your order is lost or damaged during transit, we will work with the shipping carrier to file a claim and either issue a refund or send a replacement, as per your preference.


Please note that damages that occur after delivery, such as mishandling or accidents, are not covered under our refund or replacement policy. We recommend handling your fine art and prints with care to prevent any accidental damage.

Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us at here

Copyright © 2018 - 2024 TwistedFae. All Rights Reserved.